Population Health Provider Boosts Quality & Customer Satisfaction for Member Health Solutions
emids’ business analysis (BA) and quality assurance (QA) services help population health subsidiary of a top health insurer reduce costs and improve quality and time to market for member health technology solutions.
The company was struggling with quality management and a higher than average quantity of user complaints. It lacked standard testing and quality assurance processes, resulting in challenges achieving time-to-market goals and high costs for development.
The BA/QA integration emids provided enabled the company to uncover defects early in the development process and helped identify metrics that contribute to the overall quality of the product. The establishment of testing center of excellence and institutionalization of best practices led to improved performance metrics year on year across BA and QA functions. Download our case study for more.